Privacy Policy

This privacy notice covers Void Filling and the website voidfilling.co.uk. Void Filling is the data controller for any personal information received through this site, which means it decides what that information is used for and takes responsibility for keeping it safe. Below you will find a clear account of the details we receive from visitors, the purposes for which those details are held, where they travel, how long they stay with us, and the rights you have over them under data protection law.

The only way personal information reaches us is through the enquiry form on this site. Visiting other pages on the site does not cause any record to be created about you. When you fill in and submit the form, you will typically be asked for your name, a phone number or email address, the location or postcode of the site where void filling work may be needed, and a short description of the problem. The form is operated by Basin, which receives your submission and passes the contents to us. Please keep your description focused on the void filling work itself, and avoid including sensitive personal details or information about other people unless it is strictly necessary.

The details you submit are used to handle your enquiry for void filling work. Your enquiry information is passed to the specialist firm that carries out the work, so they can review what is needed. That firm will contact you directly to discuss your requirements. Once your details have been shared with the specialist firm, that firm is responsible for how it uses them from that point forward. We do not sell your personal details to anyone, and we do not use them for any purpose beyond progressing your enquiry.

We hold and use your personal information on the basis that it is necessary to take steps at your request before entering into a contract, specifically to arrange the void filling service you have asked about. Where we need to keep details for a short period after your enquiry has been dealt with, we do so on the basis of our legitimate interest in maintaining accurate records of the enquiries we handle.

We keep your personal information only for as long as it is reasonably needed. Once your enquiry has been dealt with and there is no longer a practical reason to hold the details, they are removed. We do not store personal information for longer than necessary, and we do not use it for any secondary purpose once the original enquiry has concluded.

Under UK GDPR you have a number of rights over your personal information. You may request a copy of the details we hold about you. If anything we hold is wrong or out of date, you can ask us to put it right. You can ask us to delete your details where there is no good reason for us to continue holding them. You also have the right to ask us to stop using your information in certain ways, or to limit how we use it while a request is being resolved. If you wish to exercise any of these rights, please get in touch using the enquiry form. You also have the right to raise a concern with the Information Commissioner's Office if you are unhappy with how your information has been handled.

Like most websites, voidfilling.co.uk uses cookies. Cookies are small text files placed on your device when you visit a site. They help the site function correctly and allow us to understand how visitors use it in general terms. No cookie on this site is used to identify you personally. You can adjust your browser settings to refuse cookies or to alert you when they are being set, though doing so may affect how some parts of the site work.

If you have any questions about this privacy notice or about the way your personal information is handled, please reach us using the enquiry form and we will do our best to help.